Our Process
| DEALER ONLY BRANDS | “OPEN MARKET” BRANDS | |||
|---|---|---|---|---|
| Major brand – Typical Mainstream | TC West Motorsports  | |||
| Final Assembly | Basic | |||
| Testing and final QC | Varies | |||
| Dealer Prep | Varies | |||
| Pre-Delivery Inspection (PDI) | Varies | |||
| Base Warranty | Not Eligble | Varies | ||
| Additional “Gap” Warranty | Varies | Available | ||
| Parts | Limited | Varies | ||
| Service and Repair | Varies |
| | DEALER ONLY BRANDS | OPEN MARKET BRANDS | OPEN MARKET BRANDS |  |
|---|---|---|---|---|
| MAJOR BRAND – TYPICAL MAINSTREAM | KIT PURCHASE | KIT W/ASSEMBLY SERVICE | TC WEST MOTORSPORTS – FULL SERVICE | |
| DESIGN | Products are fully designed and uniquely exclusive to the manufacturer. | Products are designed using prior designs of other manufacturers utilizing open-source blueprints and “off the shelf” components. Each manufacturer designs and test their products to varying levels depending on the need of each model. Some manufactures uniquely design their products while employing ready-made component parts. | Products are designed using prior designs of other manufacturers utilizing open-source blueprints and “off the shelf” components. Each manufacturer designs and test their products to varying levels depending on the need of each model. Some manufactures uniquely design their products while employing ready-made component parts. | Products are designed using prior designs of other manufacturers utilizing open-source blueprints and “off the shelf” components. Each manufacturer designs and test their products to varying levels depending on the need of each model. Some manufactures uniquely design their products while employing ready-made component parts. |
| FACTORY PRODUCTION | Overseas products are produced in a multi-step process divided into two phases – Core production and final assembly. The Core part of the process is done overseas and to high standards. The completed core is prepped for shipment and ready for seamless integration into the final assembly phase. | Units are manufactured as a completed product and then broken down into highly condensed packaging for shipping purposes. The factories are commonly certified as ISO 9000/ISO 9001 facilities and maintain QC – Quality Control standards in compliance with their factory rating. Each kit is shipped to an importer or distributor and contains all components and hardware needed for either the dealer or end consumer to begin the final assembly and set up process. | Units are manufactured as a completed product and then broken down into highly condensed packaging for shipping purposes. The factories are commonly certified as ISO 9000/ISO 9001 facilities and maintain QC – Quality Control standards in compliance with their factory rating. Each kit is shipped to an importer or distributor and contains all components and hardware needed for either the dealer or end consumer to begin the final assembly and set up process. | Units are manufactured as a completed product and then broken down into highly condensed packaging for shipping purposes. The factories are commonly certified as ISO 9000/ISO 9001 facilities and maintain QC – Quality Control standards in compliance with their factory rating. Each kit is shipped to an importer or distributor and contains all components and hardware needed for either the dealer or end consumer to begin the final assembly and set up process. |
| FINAL ASSEMBLY | Completed by manufacturer in a state-side final assembly plant or distribution center. | Performed by customer | Unit assembled by dealer/store. | Our approach is similar to major brands and treat the final assembly as Phase 2 production. All work is performed by trained technicians. |
| TESTING AND FINAL QC | The final product undergoes full final QC and is “bay” tested. Any adjustments, corrections or repairs are performed by the manufacturer prior to shipment to the purchasing dealership. | Performed by customer | Typically, a start and run test is completed. | We recheck phase 1 QC and perform a comprehensive final assembly QC as well. Each machine is fully bay tested and road tested where reasonable. All repairs, adjustments and corrections are performed at this time at our expense and factored into unit pricing – there is no factory reimbursement program on these products. |
| TRANSPORT TO DEALERSHIP | Paid by Customer. “Dealer freight” is a separate line item not included in base price. | Direct to customer and paid by purchaser. May be included in price. | Paid by customer and typically included in price. | Included in price for in-stock items. Additional freight charges for special order items may be necessary. |
| DEALER PREP | Paid by customer as a separate line item on invoice. Dealer prep includes a manufacturer required checklist to be completed and dealer will commonly need to install some final items like lights, bumpers and mirrors, etc. Dealer installed optional equipment is usually done at this time. - Full road test is performed. - Any repairs or major corrections are reimbursed to the dealer by the manufacturer. | NA | Varies by store | Costs are included in price in most cases. We perform the dealer prep operation during the final assembly and set up steps above. In stock “ready-to-go” inventory is periodically rechecked to assure quality. - Optional equipment can be installed prior or upon sale of the machine. - Again, all expenses occurred regarding the care and maintenance, QC, Prep and repairs are at our expense. |
| PRE-DELIVERY INSPECTION (PDI) | Is a comprehensive checklist of the machines functionality done just prior to customer taking delivery. | NA | Varies by store | Is a comprehensive checklist of the machines functionality done just prior to customer taking delivery. Our “ready-to-go” inventory has been pre-inspected with a quick recheck upon sale. |
| WARRANTY | Typically, 6 months to 1 year. Covers parts and labor of covered components and systems. | No. Most manufacturer warranties require professional set up to validate warranty. Some sellers will offer parts warranty – Part inspection required, warranty processing fees and shipping fees apply. | May qualify for parts warranty. Processing and shipping fees may apply. | - Most manufacturers offer a 90-day parts warranty on drive train and hard parts via TC West – a qualified dealer. - Processing fees and shipping fees to dealer waived. - 90-day labor warranty included on all items related to final assembly and set up. |
| ADDITIONAL “GAP” WARRANTY | Not Common or needed | No | Uncommon – 3rd party contract most common. | Yes. 6 month and 1-year parts and labor coverage available. |
| PARTS | Yes OEM | Varies | Varies | Yes – Both OEM and Non-OEM |
| SERVICE AND REPAIR | Yes | No | Varies | Yes |
